Privacy Policy

Version: 2020-08-24

(Die deutsche Version finden sie hier. The German version of Privacy Policy is available here.)

1. The website of Spoud AG / AGOORA.COM

1.1. Spoud AG, a Swiss-based company with registered seat in Berne, Switzerland (hereinafter “the Company”).

1.2 The protection of your personal data is important to the Company. The present privacy policy (“Privacy Policy”) describes the way the Company processes your personal data when you visit our websites (spoud.io and agoora.com) or when you use our application. In addition, the Privacy Policy stats your rights in respect with data protection.

1.3 Hosting services for our website is provided by Hostpoint AG in Switzerland, Applications are hosted on Amazon Webservices.

2. Personal data

2.1. The term personal data used herein applies to all personal information relating to an identified or identifiable person (“Personal Data”). This includes information such as title, name, gender, address, date of birth, e-mail address, telephone number, mobile number, IP address, payment details, and other information like the pages you looked at, the purchases made on our website and your reactions to offers displayed on our online services.

2.2 You can access to and browse on most areas of our IT-Platforms without having to provide personal details. However, the access to certain areas and functions of our IT-Platforms may require registration of certain Personal Data. Our web applications are mostly accessible by registration. By entering your Personal Data in the fields requested, you enable the Company to provide you with the services you select.

3. Use of data

3.1 We collect your Personal data in order to provide you with the information you have requested, in particular information about us, our products and services and our business partners, provided that you agree to our contacting you.

3.2 We also collect your Personal Data to provide customer services and to respond to your inquiries and requests. In addition, we require the personal data for the personalization of customer communication, so that you can find offers that match your wishes and receive less advertising (by post or newsletter) overall.

3.3 We collect your Personal Data to understand how our website is used, to customize it according to the user, to ensure the operation of the website, for market research purposes and in general to improve our website and platforms.

3.4 We collect your personal information to prevent fraud and other prohibited or illegal activities as part of our efforts to maintain the security of our website.

3.5 Please note that we expressly reserve the right to verify the accuracy of the personal data you provide, in particular with regard to your contact details (postal address, e-mail, telephone number, etc.)

4. Newsletter

4.1 The registration for our newsletter can be done in the section “Subscribe to newsletter”. Please enter your e-mail address in the field provided and then click on “OK”. You will receive a confirmation e-mail from us to the e-mail address you entered.

4.2 If you no longer wish to receive the newsletter, click on the “Unsubscribe” link at the bottom of a newsletter.

5. Cookies

Definition of cookies

5.1. On our websites, we use cookies. Cookies are small files that are saved on your computer or mobile device when you visit or use our IT-Platforms. Cookies save certain settings via your browser as well as data regarding information exchanged with the IT-Platforms via your browser.

5.2. Most of the cookies that we use are temporary, exist only while your browser is open and are deleted automatically once you close your browser. We also use permanent cookies which survive after your browser is closed, and can be used to recognize your computer or mobile device when you open your browser and browse the internet again. Depending on the type of permanent cookies, they remain on your computer or device for a certain period of time and are then automatically deactivated after the programmed period has expired.

What kind of information is stored in cookies?

5.3 Cookies capture usage information such as the date and time of your visit, the IP address of your device and the operating system you use. Additionally, cookies may store information with regard to the sites you came from before you arrived on our IT-Platforms. Also, cookies may allow us to track the topics you were researching on our IT-Platforms, which products you added in your shopping cart and what purchases you made on our IT Platforms.

5.4. Once a cookie is activated, it is given an ID number, which is used for internal reference and is not used to identify the user or access any personal information.

5.5 Cookies on our website may also be placed by third parties, such as advertising partners.

5.6 If you do not wish to use cookies, you should consult your browser settings to obtain information on how to delete stored cookies or block the use of cookies. Most browsers can be set up in such a way that cookies are only created with your consent or generally rejected

Which cookies do we use?

Technical Cookie: Technical cookies help to make our website usable by enabling basic functions such as page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistics: Statistics cookies help website owners understand how visitors interact with websites by collecting and reporting information anonymously.
Ads: Ads cookies are used to follow visitors to websites. The intention is to show ads that are relevant and appealing to individual users and are therefore more valuable to publishers and third party advertisers.
Social Media Cookies: These cookies are used to interact with social medias.

6. Social Plugins

6.1 Our IT-Platforms use so-called social plug-ins of social networks such as Facebook, Twitter, Youtube, Google+, Pinterest or Instagram. Those social plug-ins are identifiable by their social network logos or by a like button.

6.2 If you call up our Internet pages that contain such a plugin, your browser establishes a direct connection with the provider’s computers. The content of the plugin is transmitted directly to your browser from the offering site and integrated into the website by the browser. By integrating the plugin, the provider receives the information that you have called up our website. If you are logged in to the provider at the same time, the provider can assign the visit to your profile. When you interact with the plugins – for example, by clicking the “Like” button or posting a comment – the relevant information is transmitted directly from your browser to the provider and stored there.

6.3 If you do not want the provider to collect data about you via our website, you must log out of the provider’s system before visiting our website. Even when you are logged out, the providers collect anonymous data via the social plugins and sets a cookie for you. This data can be assigned to your profile if you log in to the provider later on.

6.4 If a login is offered via a social login service – e.g. Google, LinkedIn, Microsoft, Github, Facebook Connect, Twitter – data is exchanged between the provider and our website. With Facebook Connect, for example, this can be data from your public Facebook profile. By using such login services you agree to the data transfer.

6.5 The purpose and scope of data collection and the further processing of your data by the provider as well as your rights and setting options to protect your privacy can be found in the data protection information of the provider.

– LinkedIn https://www.linkedin.com/legal/privacy-policy

– Github: https://docs.github.com/en/github/site-policy/github-privacy-statement

– Microsoft: https://privacy.microsoft.com/en-us/privacystatement

– Facebook Ireland Ltd. bzw. Facebook Inc.: https://de-de.facebook.com/policy.php

– Google Inc.: https://policies.google.com/privacy

– Twitter Inc.: https://twitter.com/en/privacy

If you do not want the providers to collect information about you via these cookies, you can select the “Block third-party cookies” function in your browser settings. Then the browser will not send cookies to the server for embedded content from other providers. With this setting, other functions of our website may no longer function.

7. Log-Data

7.1. Whilst visiting our websites, certain information is automatically sent from your browser to our server log files where it will be saved.

7.2 This information relates to your activity on our websites and includes: time and date of visit to our websites, which pages were viewed whilst on our websites, the selected products and/or the purchases made on our IT-Platform, your IP address, the URL of the website which linked you to our IT-Platform, how much information has been stored and which browser you have been using.

8. Sharing of Personal Data with Third Parties

8.1 Without prejudice to the below Sections 8.2 to 8.4, we will only transfer your Personal Data to third parties if such recipient committed himself towards the Company to observe the applicable data protection laws.

8.2 Occasionally, we may also pass your details to our contractual partners to help us with any of our uses of your Personal Data set out in our Privacy Policy. For example, we may use third parties to complete and fulfill your orders, to assist us with delivering products to you, to finalize payment for ordered products or to help us collect payments from you, to analyze data and to provide us with marketing or customer service assistance.

8.3 In addition, we may also process your Personal Data and pass it to third parties where this is necessary or appropriate to comply with applicable legislation and/or regulations, check compliance therewith, prevent fraud, or respond to enquiries from responsible authorities.

8.4 Finally, we may share data in our possession in an anonymized form, which does not permit your identification (for example in the form of studies, reports or statistics). Anonymized data no longer constitutes personal data and therefore such data is not covered by data protection.

9. Web Analysis Tools

9.1 The Company uses Google Analytics, a service provided by Google Inc. as a web analysis tool. This enables the use of our website to be analysed. Google uses cookies, which are stored on your device and allow an analysis of the website by you. The information generated about the use of our website, such as browser type, operating system used, referrer URL, IP address and time of the server request, is transferred to a server in the USA and is stored there. The transmitted IP address is not linked to other data from Google.

9.2 As explained above, you can refuse the use of cookies and thus the use of Google Analytics by selecting the appropriate settings in your browser. You can also prevent Google Analytics from using your data (including your IP address) by downloading and installing a Google Analytics browser add-on. Otherwise, you agree that Google Inc., its representatives and third parties may collect, process and use the automatically collected data. For further information, please refer to the privacy policy of Google Inc. (https://support.google.com/analytics/answer/6004245?hl=de).

9.3 We also use Google Maps from Google Inc. You agree that Google Inc., its representatives and third parties may collect, process and use the automatically collected data. For further information, please refer to the privacy policy of Google Inc. (https://policies.google.com/privacy?hl=de).

9.4 We use sentry.io to detect and record malfunctions of the website / web applications. In doing so, data on errors, together with your username, email address, IP address, your browser version and the software version used by us, are sent to the sentry service on a server in the USA. For more information, please see the privacy policy of Sentry, Functional Software, Inc. (https://sentry.io/privacy/)

9.5 We use fullstory.com to analyze the digital user experience of websites and web applications. Fullstory allows us to measure user interaction more accurately and understand the use of features better than Google Analytics does. The usage data together with usernames, email addresses, IP addresses, session duration and session frequency are sent to a server in the USA. For more information, please see Fullstory’s privacy policy (https://www.fullstory.com/legal/privacy/)

9.6 To control the available functions and settings of websites and web applications, we use split.io. Split.io allows us to make fine-granular settings that control which functions are made available to which users. The usage data together with usernames, email addresses, IP addresses are sent to a server in the USA. For further information, please see the split.io privacy policy (https://www.split.io/legal/privacy-policy/)

10. Links to Third Party Websites

10.1 Certain activities through the website may be linked with those from other unrelated third-party companies that offer you the option to share your Personal Data with the third party. Links provided on the IT-Platforms to third party platforms are provided as a convenience to you and we do not control those platforms or their privacy practices, which may differ from ours. We do not endorse or make any representations about any third-party platforms that may be accessible through the IT-Platforms.

10.2 External links on our website do not constitute an approval or assurance with regard to third party platforms. We, therefore, recommend that you check the privacy policies of the relevant third party companies before you submit your Personal Data.

11. Your Rights regarding your Personal Data

11.1. You have the right to receive information about your Personal Data processed by us in writing and free of charge at any time. You can send us your request for information in writing and enclose a copy of your identity card or passport by post or electronically: E-mail: info@spoud.io, Post: Spoud AG, Effingerstrasse 23, 3008 Bern.

11.2 You also have the right to request the correction of incorrect personal data free of charge. You also have the right to have your personal data deleted, unless we are obliged or entitled to retain some of your personal data under applicable laws and regulations.

11.3 You can withdraw your consent for the collection, treatment, and use of your personal data at any time with effect for the future. To withdraw your consent, please contact us at info@spoud.io.

11.4 You also have the right to request the transfer to you or to a third party of the personal data which you have made available to us and which we have processed on the basis of a consent or a contract. However, the data transfer must be technically possible.

12. Changes

12.1 The Company reserves the right to change this Privacy Policy at any time and at its sole discretion. The updated version will take effect as soon as it is published on our website.

13. Applicable law and jurisdiction

13.1 These data protection guidelines are subject to Swiss law.

13.2 Any disputes, controversies or claims arising out of or in connection with this Privacy Policy, including but not limited to any dispute over the validity, invalidity, breach or termination of this Privacy Policy, shall be settled exclusively by the courts at the Company’s registered office.

14. Owner of data and duration

14.1 We are legally obliged to inform you of the owner of the data collection with your Personal Data. The owner of the data collection is the Company.

14.2 We will retain your Personal Data for as long as we consider it necessary or appropriate to comply with applicable laws or for as long as it is necessary for the purposes for which it was collected. We will delete your Personal Data as soon as they are no longer required and in any event after the maximum retention period required by law has expired.


If you have any questions or comments about this privacy policy, please contact us at the address below.


Spoud AG

Effingerstrasse 23

CH-3008 Bern

E-Mail: info@spoud.io